30-day window
From the delivery date on your tracking. Items must be unworn with original tags.
Returns
Returns help
You have thirty days from delivery to return unworn items with original tags and packaging. Footwear must be tried on indoors. Limited capsules marked final sale on the product page are not eligible for return unless they arrive damaged.
Prepaid label
We email you a return label. Drop the package at any listed carrier location.
3-day refund
Refund processed within three business days of the item arriving at our warehouse.
How to return
Step-by-step return process
- 01
Start the return
Visit the order detail page in your account, pick the item you want to return, and choose a reason from the dropdown.
- 02
Print the label
We email you a prepaid return label within minutes. Footwear must be returned in the original box with no shipping labels affixed.
- 03
Drop it off
Bring the package to any carrier location listed in the return email. Tracking is included on every return label.
- 04
Get refunded
We process your refund within three business days of receiving the item. Funds appear on the original payment method in 5–10 days.
Refund timeline
From return to refund
- Day 0Return initiated
- Day 1–3Item in transit
- Day 3–5Arrives at warehouse
- Day 5–8Inspected & refunded
- Day 8–18Funds settle on card
Returns FAQs
Common questions
You have thirty days from delivery to return unworn items with original tags and packaging. Footwear must be tried on indoors and returned in the original box with no shipping labels affixed to the box itself.
Ready to return?
Start a return
Open a return request through the contact page and we will email you a prepaid label within minutes.