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Orders

Orders help

Confirmations, modifications, cancellations, and what each order status actually means. Track your order live from the order detail page in your account.

Order statuses

What each status means

  • Processing

    Order received and being prepared at the Berlin fulfillment center. You can still modify or cancel within sixty minutes of placing it.

  • Shipped

    Order has left the warehouse and is in transit with the carrier. You will receive an email with a tracking number.

  • Delivered

    Order has been delivered to the address on file. If you were not home, the carrier will leave a notice with next steps.

  • Cancelled

    Order was cancelled within the sixty-minute window or by customer support. Refunds settle on the original payment method in 5–10 days.

  • Refunded

    A full or partial refund has been issued. The amount will appear on the original payment method within 5–10 business days.

Orders FAQs

Common questions

You will receive an order confirmation email within two minutes of placing your order. If you do not see it, check your spam folder and then contact support@volthaus.co with your order number.

Track

Track your order

Live tracking from the carrier, pulled into your account.

History

View your orders

Every order, every line item, every status, in one place.